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We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend).Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+8.

FAQ:

Questions And Answers

1. Are you a trade company or a manufacturer?

A: We are an ISO, FC, CE, FDA approved manufacturer from China .OEM & ODM service are available. 

2. What about your freight charge?

A: The freight cost will charge according to the weight or size of the detailed order.

3. What is your delivery time?

A: The delivery date is about 5-7 days, mass production time needs about 1-2 weeks.

4. What about the shipment?

A: For order under 5 pcs ,we can offer door to door service free by China Post Airmail which will takes about 45-90 days.

B: For order upto 5 pcs, we can arrange free shipping  by DHL, Fedex, TNT, UPS, EMS ect, which only takes 7-15 days.

5. What is your payment terms?

A: We accept TT by bank, Paypal, Western Union, also Cash.

6. How to deal with the faulty?

A: Our products are produced under strict quality control system, and the detective rate will be less than 0.2%. During the guarantee period, we can recall back the detective products and repair the products and resend to you or we could agree for a solution after discussion.

Refund Policy:

1.We guarantee zero risk purchase experience here.

2.We will refund you for items returned within 7 days of your receiving them, for any reason. 

   But you must pay for shipping cost if return not for quality reason. 

   A full refund be given if items are returned in their original condition.

3.We will offer full refund if you haven’t received the package in 60 days for all the countries except Brazil and Russian.

   Russian and Brazil is under 60-90 days for delivery by China Post Airmail.

Feedback:
If the items arrive in good status,please leave us positive feedback,we will do the same for you.If any problem,please get in touch with us before leaving any negative feedback or open any dispute. We understand the concerns and frustrations you might have, we will try our best to resolve the issues for you. Thanks for your co-operation.